Job Description

Job Description

Job Description

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.

General Summary:

The Sr. Network Engineer develops plans and implements various network elements (transport, access and core) within the Ritter Communications network, including wholesale and complex business serving arrangements. This work involves expert level knowledge and support related to equipment specifications, procurement, configurations, and installation assurance in preparation for Network Operations Center to assume management of it. This position may require an on call rotation for Tier 3 escalations from the NOC.

Essential Job Functions:

• Defining, ordering and overseeing installation and integration of equipment in the network; This includes but is not limited to switches, routers, servers, power systems, optical network equipment, patch panels and cables;
• Design, provision and test wholesale and complete business circuits;
• Support pre-sales engineering and designs requests for enterprise and wholesale customers;
• Manages Critical Infrastructure and Network Capacity;
• Plan and prepare detailed equipment installation specifications and drawings;
• Ensure all site records are updated and accurate;
• Streamline and standardize on implementation methods and procedures that allow for scale;
• Generate quote requests, purchase requests and RFPs;
• Prepare project budgets and manage capital and operating expenses on engineering projects; Provide regular reporting and forecasting related to project budgets;
• Attends various meetings with management, departments and vendors to ensure company objectives are met;
• Participates in inter-departmental planning meetings to coordinate and communicate activities related to the successful completion of projects;
• Work closely with Network Operations personnel to hand-off newly deployed equipment for ongoing surveillance and management; supports NOC escalations;
• Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required;
• Performs other duties as assigned by Director, Network Planning & Deployment.

Knowledge, Skills, and Abilities:

• Expert knowledge of telecommunications design, installation practices and principals;
• Experience provisioning or commissioning telecommunications network elements such as routers, switches, DSLAMs, PON, TDM, VOIP, DWDM
• Experience in Ciena, Metaswitch and Nokia platforms a plus;
• Experience with various equipment asset and circuit inventory systems;
• Skill in operating various office equipment such as personal computer, various software programs including Microsoft Office applications (Excel, Outlook, Visio), and telephone systems;
• Skill in problem identification, resolution and oral and written communication;
• Skill in reading and interpreting technical documents such as vendor deployment guidelines, white papers and configuration manuals;
• Project Management skills highly desired;
• Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner; Ambitious and goal oriented, with initiative to work until job is complete
• Ability to pay close attention to detail;
• Ability to work independently and make sound decisions using information at hand;
• Ability to work in a team environment;
• Ability to travel for business requirements; must possess a valid Driver’s License with a satisfactory driving record.

Education and Experience:

Bachelor’s degree in Electrical Engineering, Computer Networking, or a related field or 5-7 years of relevant telecommunications technical experience required.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

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