Job Description

**Primary City/State:** Phoenix, Arizona **Department Name:** Guest Svcs-Hosp **Work Shift:** Day **Job Category:** Administrative Services Help move health care into the future. At Banner Health we are changing health care to make the experience the best it can be. If that sounds like something you want to be part of, apply today. As a Receptionist at Banner you will be the first friendly face many of our patients and visitors see! You will be responsible for greeting, screening, and assisting patients, families, team members, and visitors at the assigned entrance to the facility, including providing information and direction to patient rooms, meeting rooms, registration areas, and surgery and imaging waiting areas. The ideal candidate has a passion for helping others, adapts well to constant change, can remain calm under pressure, and understands the importance of providing quality customer service, while ensuring all required screening procedures are met. Shift: 26hrs a week, Weekends and Holidays included. Varied 5am-8pm must be flexible. Location: 9201 W Thomas Rd, Phoenix, AZ This is a Part Time position, working 26 hours per week (shifts vary). Weekend rotations and holidays are required. Banner Estrella Medical Center is a 317-bed acute care hospital providing a full range of health care services to the fast growing communities of west Phoenix. Opened in 2005, this is an innovative, fully electronic facility that features electronic medical records, computerized physician order entry, digital radiography, sophisticated ICU monitoring and much more. In fact, we've been named one of the "ten most innovative hospitals in the country" by Newsweek Magazine and are recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. The hospital is also designed to provide a soothing, healing atmosphere for both patients and their family members. We encourage the use of such therapies as pet therapy, aromatherapy, spiritual care and Reiki Therapy. POSITION SUMMARY This position is responsible for greeting, screening, and providing assistance to patients, families, and visitors. This position provides quality customer service and may also answer phones and control access to a care delivery area. CORE FUNCTIONS 1. Greets and assists visitors to the area. Provides them with general information regarding processes and policies, and directs them to appropriate resources, services, or areas. 2. Maintains an orderly waiting area and works with volunteer services to provide a positive/satisfying experience for patients and/or visitors. Reports maintenance issues as needed to facilitate visitor comfort and safety. 3. In patient care delivery areas, coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services such as assigning lockers, taking and relaying messages, assigning pagers to visitors, etc. 4. May answer phones, transfer calls , take messages, and relay messages and information as needed. 5. May perform these additional functions, depending on assigned area: assembles charts, files, sorts mail, maintains supplies inventory, transports patients, processes occasional miscellaneous payments, or other appropriate duties as requested. 6. Performs functions within established parameters. Customers include patients, families, and the community at large. MINIMUM QUALIFICATIONS Must have good interpersonal communication and display compassion in stressful situations. This position requires effective interpersonal communication skills and a friendly customer service attitude. PREFERRED QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Additional related education and/or experience preferred. **EEO Statement:** EEO/Female/Minority/Disability/Veterans ( Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy ( EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

Job Tags

Holiday work, Part time, Flexible hours, Shift work, Weekend work,

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