Job Description

Inside Solutions Advisor - CCI

You'll nurture relationships, drive renewals and ensure customer loyalty. When customers are at risk of leaving, you'll demonstrate the value of staying with Cox Business. Here's how you'll make an impact:

• Engaging with existing customers to renew contracts, identifying new revenue opportunities and upselling solutions like telephony, data, wireless, video and more.
• Developing strategic account plans to maintain and grow Cox Business's presence within existing accounts.
• Troubleshooting and resolving service, pricing and technical issues by understanding customers' unique communication needs.
• Collaborating with sales engineers and support teams to provide tailored solutions and address service or installation concerns.
• Creating compelling proposals and presentations for additional products and services.
• Negotiating pricing, promotions and contract terms to meet client needs while driving business results.
• Partnering with internal teams to solve problems and ensure a seamless customer experience throughout the sales cycle.
• Sharing customer feedback with the marketing team to refine strategies and enhance offerings.

Ambitious, determined and relationship-focused, you've proven your skills in sales and value both success and work-life balance. Here's what else you bring to the table:

Minimum:

• 7 years of experience in a related field, or a high school diploma/GED with 5 years of experience; or an associate degree, bachelor's degree or certification in a related discipline with 3 years of work experience.
• Sales experience with a proven track record of meeting quotas.
• Proficiency with computers and common business software.

Preferred:

• 1 year of experience in the communications industry or with a major communications equipment vendor.
• 1 year of B2B field sales experience, including meeting quotas and cold calling.
• Knowledge of local market and contacts.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

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