Job Description

Join to apply for the Emerging Store Manager role at Walgreens

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.


• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.


• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing schedules, and ensuring proper coverage.


• Collaborates with external partners to support store community outreach and external partnerships.


• Supports Store Manager in leveraging data, analysis, and team input for decision-making and monitoring impact.


• Supervises cash management, inventory, store cleanliness, safety, and compliance with policies and laws.


• Ensures team members are trained on computer and technology systems.


• Completes special assignments and tasks as needed.

Business Performance Management

• Analyzes financial and performance data; creates action plans for store improvement.


• Uses KPIs and operating statements to drive solutions and growth initiatives.


• Supports Pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, providing coaching and career development support.


• Manages performance through responsibility assignment, goal setting, feedback, and recognition.


• Builds talent pipelines, manages staffing needs, and participates in hiring decisions.


• Follows proper procedures for recruitment, training, and record-keeping.


• Establishes accountability through performance management and discipline.

Training & Personal Development

• Completes Store Manager training programs and ongoing development courses.


• Seeks feedback, monitors own performance, and maintains an Individual Development Plan.


• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.


• Assists in planning and communicating store strategy.


• Qualifications include a bachelors degree or equivalent experience, leadership abilities, and willingness to complete required training.


• Fluent in English and willing to work flexible hours, including potential relocation and promotion.

We consider employment of qualified applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer, including veterans and individuals with disabilities.

This role offers a salary range of $45,000 - $71,550, depending on various factors. The position remains open until filled. Benefits information is available at jobs.walgreens.com/benefits .

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