Data Analyst - REMOTE Job at PTP, Austin, TX

YVNFV3JGdTIrZFVqMjNjN1d5R0s5NzJMcHc9PQ==
  • PTP
  • Austin, TX

Job Description

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Data Analyst to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

  • Analyze caller behavior data from IVR applications using SQL and Microsoft Excel
  • Design and develop custom Tableau reports to visualize caller behavior data, identify trends and areas for improvement
  • Collaborate with internal and external stakeholders to identify opportunities for improving the IVR experience based on analysis findings
  • Develop and maintain a deep understanding of IVR application functionality and user flows
  • Provide data-driven insights and recommendations to inform design decisions and improve overall caller experience

Requirements

  • Bachelor's degree in Information Systems, Computer Science, Statistics, or related field
  • 2+ years of experience in data analysis, preferably in an IVR or contact center environment
  • Experience with Tableau or other business intelligence tools is highly desirable
  • Proficiency in Microsoft Excel and SQL
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills

Desired Experience

  • Familiarity with IVR platforms and technologies (e.g., Genesys, Avaya, Nuance)
  • Knowledge of user experience (UX) design principles and human-computer interaction
#J-18808-Ljbffr PTP

Job Tags

Similar Jobs

Lendistry

Customer Service Representative Job at Lendistry

 ...A Day In The Life The Customer Experience Representative engages with Lendistrys customers...  .... Join our fast-paced Customer Service team as a Customer Experience Representative...  ...service. Whether you are coming from a call center, client services, or technical support... 

DigiTech Labs

Bilingual Project Manager (Korean/English) Job at DigiTech Labs

 ...technology transformations for businesses in healthcare, retail, finance, and high-tech...  ...a full-time hybrid role as a Bilingual Project Manager (Korean/English) at DigiTech Labs. The...  ...Santa Ana, CA, with the option for some remote work. Serve as the key liaison between... 

Delta-T Group Inc.

CASE MANAGER - Part Time - Up to $2,400/month Job at Delta-T Group Inc.

 ...About Us: Each Delta-T Group office is separately incorporated. Delta-T Group is a referral service for self-employed independent contractors seeking behavioral healthcare education and social service supplemental marketplace opportunities. Delta-T cannot guarantee... 

Equipment Depot

PARTS SPECIALIST Job at Equipment Depot

 ...experience preferredWORK ENVIRONMENTWork environment varies from office to job site to industrial locationsOUR CORE VALUESPassion to...  ...this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.#LI-RS1 Equipment Depot

HCAOA

Home Helpers is hiring! Ross, Pike, and Highland county hours available! APPLY TODAY! Job at HCAOA

 ...Now Seeking Caregiver Applicants Home Helpers Home Care is seeking a caring, compassionate Caregiver to provide service for a client in your local area. We recognize our direct care staff as our greatest asset and offer competitive compensation, initial & ongoing training...